EPA Director's Order
On July 10th 2020, Ohio EPA Director Laurie Stevenson signed an executive order that will revoke a previous order that had prohibitied water disconnections during the state of emergency and required service reconnection to those customers who had their services terminated since the beginning of the year.
Before engaging in disconnections for payment delinquencies; OEPA & ORWA Highly Recommend Systems:
> Identify and advertise local charities and agencies that can provide financial assistance to delinquent customers
> Establish repayment plan options if possible
> Provide as much communication and notification as possible leading up to shut-offs
> Identify and advertise local charities and agencies that can provide financial assistance to delinquent customers
> Establish repayment plan options if possible
> Provide as much communication and notification as possible leading up to shut-offs
